“Title: Very Disappointed – Poor Quality & Doesn’t Do the Job I bought the 3-in-1 Smart Vacuum Cleaning Robot from Epetlo Recruits Ltd / Coolfordeal hoping for a helpful, time-saving appliance. Unfortunately, what I’ve ended up with is the opposite. First, the core function – picking up rubbish – fails completely. This vacuum will barely collect debris; worse still, it often vacuums something only to drop or throw it back onto the floor moments later, defeating the whole purpose. Things like bits of paper, crumbs, even small dirt get picked up, but then released again. Second, the build quality is shockingly poor. It feels like a toy rather than a home appliance. The materials are flimsy and thin; parts seem loose; I fear it’ll break entirely with very light use. When something this fragile handles daily tasks, you lose trust fast. On top of that, the performance is inconsistent. Sometimes it barely moves to the edge of a room; other times, it bumps into furniture and stalls. It doesn’t follow logical cleaning patterns; it wanders randomly, making little progress. Given all that, I believe I deserve a full refund — not just for the robot itself, but for the delivery charge I paid. I’m very disappointed in both the product and the misrepresentation of its capabilities. In summary: I do not recommend this 3-in-1 Smart Vacuum Cleaning Robot. It is poorly made, unreliable, and fails at its basic functions. Please save yourself the frustration (and the waste of money).”

Helpful Report

Posted 2 months ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 2 months ago

“Didn't work in our house.”

Helpful Report

Posted 2 months ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 2 months ago

“What an absolute piece of useless, cheap rubbish, that doesn't even work!. Don't waste your money, i will be submitting a complaint and returning for a full refund! Extremely disappointed !”

Helpful Report

Posted 2 months ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 2 months ago

“Useless. No instructions, doesn’t mop, and dies after 3 minutes despite being on charge for hours.”

Helpful Report

Posted 2 months ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 2 months ago

“Flimsy product. Straight in the bin”

Helpful Report

Posted 3 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 3 months ago

“Rubbish don't waste your money, they go round in circles and don't pick up.”

Helpful Report

Posted 3 months ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 1 week ago

“Please do not buy it because it is not good”

Helpful Report

Posted 4 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 4 months ago

“Arrived but doesn’t work, Asked to return but told id have to pay the return cost, even though they sent a broken item”

Helpful Report

Posted 4 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 4 months ago

PRICE DROP! 3-in-1 Smart Wireless Vacuum Cleaning Robot - Black and White | Wowcher Reviews