4* Plymouth Stay: Leonardo Hotel Plymouth, Breakfast & Welcome Drink For 2 | Wowcher Reviews

4 Rating 2 Reviews

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“Had a lovely stay the staff are very friendly and helpful & the food was fantastic”

Helpful Report

Posted 11 months ago

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you are satisfied with our service and will be sure to pass on this feedback! Many Thanks Wowcher

Posted 11 months ago

“First of all the location is convenient everything from restaurants to leisure’s is in our doorsteps. But sadly when we came to check in we were given an executive room 302 which I thought it was a bit a luxury. But as we tried to open the door our keys got stuck and wouldn’t unlocked the door . We asked the chamber maid to help , she tried to unlock this but still couldn’t get in. She told us to get down to the reception to get the manager to help us . Few minutes later the manager came up with my husband pushing through the keys that got stuck and let us in and left right away . Upon entering the room we noticed that this was occupied by someone else as clothes were hanging and personal things can be seen displayed though no one was there but it appears they are staying. We went back downstairs again for the third time and we been told that we were given the wrong room by other receptionist. And they gave us a new keys to room 322 which is a standard room with double bed and another single bed. Our booking stated superior room but we never get it . We are too busy to make a complaint we just stayed in same room for two nights. The breakfast choices is very limited. Although staff are friendly but they could do a better service they never apologise for sending us to wrong room which is already occupied. The price we pay was I thought reasonable and good value but it was never really offered to us as we expected.”

Helpful Report

Posted 1 year ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. Many Thanks Wowcher Team

Posted 1 year ago