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Multi-Level Cat Tree with Sisal Scratching Posts & Plush Bed - Large Sturdy Play Centre | Wowcher Reviews

3 Rating 4 Reviews
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Jacqueline
Verified Reviewer
Incentivized
Cats love it and sturdy
Helpful Report
Posted 3 months ago
Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great experience! Many Thanks Wowcher
Posted 3 months ago
Very very poor.. very poor. Very cheaply constructed... Very poor quality indeed. very disappointed in it :( Holes didn't match up, diagram showing how it was supposed to be made .. was not even in proper english, and the pictures didn't even make sense..??.. It didn't even take our kitten's weight proper for goodness sake! The only saving grace is our cat found the small white toy mice entertaining. so I am sorry I would definitely not recommend this item The only
Helpful Report
Posted 6 months ago
Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team
Posted 6 months ago
Was relatively easy to install i did it myself even though it's says two people on instructions also says you need a screwdriver, you do not just the Allen key provided with the tree. The instructions were not overly clear leading to me assembling it wrong having to disassemble that piece and swap with another. Feels slightly unsturdy but only a little time will tell If it stands up to use. The covered house part is a very thin strip of fur over the wood as is the rest of the grey parts so I have put a small blanket in there as It didn't seem very cozy without. All in all for the price it's reasonably easy to assemble seems fair quality for price and was quite cheap.
Helpful Report
Posted 9 months ago
If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.
Posted 9 months ago
Base too small so topples when cat on it
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Posted 2 years ago