“Item was brilliant but costomer survise was awful and your website to send them back had no useful info at all and when i emailed they were still no help since i got the wrong size”
“The skate themselves are brilliant perfect if you are just starting out and are a good price. However the service was awful i first bought a EU 40 which were to big and when i was trying to send them back there return information to exchange is awful and when i sent a email saying i don’t understand how to send them back and get a exchange they just sent a email with the link to the return policy info even tho i stated that i don’t understand the return policy info.”
“I asked for them to be sharpened, paid the additional but wish I had not asked for this as they were sharpened for a complete beginner and I felt awkward and dragging on the ice. Ideally get them sharpened when you have the boots.”
Hi Dawn, Sorry to hear you were not entirely happy with your order. I am a little unsure what you mean by sharpened for a beginner? We sharpen all skates to a 1/2" radius (Unless requested otherwise) which is a happy medium between bite and glide. This is suitable for most skaters. If we can help any further please do get in touch. Regards, Luke
