Hi Tom,
Thank you for your feedback regarding your recent purchase with us. We're very sorry to hear you have not received your parcel.
Your comments are important to us, and we take them seriously as we strive to improve our products and service.
Our Customer Care team have been in touch and have now issued a full refund. If we can help with anything else at all, please ket us know.
Warm Regards,
The Wax London Team
