Hi Michael, thanks for your feedback. We are really sorry to hear that you were not happy with your experience. We pride ourselves on high quality products that are made to last, so we are sorry that we let you down on this occasion. If you have anything outstanding that you require assisstance with, please don't hesitiate to get in back in touch.
Kind regards,
Wax London
“Unfortunately, as much as I loved the design of this jacket, the quality was not up to what I would normally come to expect from Wax. There were multiple threads loose, the sizing and cut was not correct, and the material was quite irritable. I really wanted to love this jacket, but I'm sure there'll be others!”
Hi there!
Thank you so much for leaving feedback from your recent purchase with Wax.
We are sorry to hear your Cozi Jacket wasn’t quite right for you – please feel free to reach out to customercare@waxlondon.com to discuss return options further if you wish.
We hope to see you shopping with us again soon!
Best wishes,
Wax London
