“It is really disappointing that after reaching out several times, there is no actual care from customer care. My request is not an unreasonable one as many online shops will honor a request for a price adjustment. A simple yes or no would have sufficed with no hard feelings.
That being said, we’ve received the product and will be keeping it as it’s good quality and my partner likes it. However, now that I can see there is a complete lack of customer service, I don’t think I will purchase from you again. We’ve not had an issue with previous orders but should one arise, I don’t have any confidence that someone will bother to address our concerns which is disappointing because we quite like your product.”
Hi there Janene,
Thank you for your feedback.
Firstly, we sincerely apologise for not getting back to you - we are currently looking into what went wrong here as we usually aim to contact all customer inquries within 24 hours.
On this occasion, we are more than happy to match the sale price adjustment request - please check your emails for a message from Customercare@waxlondon.com following up on this.
Again, we apologise for the miscommunication here.
We hope we can amend this issue for you shortly and would love to see you shopping with us again soon.
Best wishes,
Wax London
“Had originally bought the other colour and because of having so many compliments decided to get this one. Not disappointed it looks great and really comfortable. Would recommend 100%”
Hi Paul,
Thank you for taking the time to give us your feedback, we really value hearing from our customers. We're so glad to hear you're happy with your recent purchase.
Please let us know if we can be of any assistance.
Best wishes,
Wax London
