Chemical Starter Kit | The 500g Collection Reviews

4.8 Rating 434 Reviews

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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“Great kit all you need very helpful instructions”

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Hi there Sarah, This is so great to hear! Thank you for taking the time to leave a positive review. Happy tubbing! Kind Regards, Anna @ Team Wave

“The lack of instructions made this less than easy to use. I watched several YouTube videos in the end and emailed customer support (and got an email 5 days later). The name Starter kit would suggest - new hot tub owner to me and I did expect more guidance in the pack. The PHP test stips, test 3 things including total Alkalinity and there is no chemical supplied in this kit to support that. Or maybe there is and it has a totally different name?? According to YouTube getting the total Alkalinity correct is step 1. Next step is PHP and there is an Increaser and Decreaser for that, followed by chlorine to finish. It gives you instructions by water volume but nowhere in the hot tub instructions or on the page could I find the total volume of water it held! So I had a guess and added too much!! So had to wait 24 hours for the cholorine levels to reduce. (another YouTube tip). 5 days later customer support did get back to me with an answer. The wave products seem great quality and a good price. A small amount of set up support would have made the whole experience so much better.”

2 Helpful Report

Hi there Jenny, Thank you for taking the time to leave a review with some useful feedback. I will be sure to make a note of the issues you had with the instructions as we're a newer company always looking to make improvements in all areas to ensure all customer have a happy experience with us from the time they place their order to when they are sat enjoying their spa! I'm glad you are happy with the quality of your spa, we think they are great. Have an amazing summer in your tub! Kind Regards, Anna @ Team Wave

“Nice and cheap way to start up your hot tub”

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“Works great. Simple to use for first timers like me and does exactly what it says on the tin.”

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Hi Richard, Thank you so much for taking the time to leave such a lovely review! We are so glad you are enjoying your tub and really do appreciate your response! Happy Tubbing! Patrick @ Team wave

“Everything you could need to get up and running and clear instructions so you know exactly what to do”

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Hi Rachel, Thank you so much for your lovely feedback, We really do appreciate it and it helps us in more ways than you know! We hope you're enjoying your tub as much as we do! Happy Tubbing! Patrick C @ Team Wave

“All you need in one box with straight forward instructions and delivered super quick!”

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Hi Tara, Thank you for taking the time to review your experience with us. We are very proud of the services we provide and we are so happy to see that you agree. Happy Tubbing! Kirsty @ Team Wave

“Excellent free bundle to go with my new hot tub, got us started with no worries about anything missing, thank you.”

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“Received. my kit on time.”

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