Hello Kim
We’re very sorry that your picture was damaged in transit.
We’re unsure why a review was left before giving us the opportunity to resolve the issue. Our team has been in touch and offered you either an exchange or a partial refund. You have requested the exchange for Tuesday, which shows that you love the picture and want to display it — the damage was due to the courier network and not a reflection of the product itself.
Your exchange has been arranged for Tuesday as requested. Once you’ve received the replacement in perfect condition, we would greatly appreciate it if you could consider updating or removing the review to reflect the resolution.
Apologies again for the rare damage, and thank you for allowing us the opportunity to make this right.
