Thank you, Adriana
When you received your order on 3rd April, there was no question of a quality issue; in fact, you wanted to return the item because it was the wrong size and wanted the larger piece.
14th May, we received it back, and it is Damaged.
1. Returned outside our 30 days, but as goodwill, we accepted this.
2. Despite the broken frame, we offered you a goodwill partial refund by Credit Voucher.
3. You requested we return this to you at our expense. When advised that you would be required to arrange your collection, you decided to leave untruthful negative reviews.
This is more Sour Grapes than an actual truthful review.
But if it makes you feel better, Ms Montes, please continue!
You and We know the absolute truth.
