“Never arrived!!! After 3 months I attempted to contact Wallfillers. This proved very, very difficult to do (phone, email, on-line form) despite following the instructions on the website. Eventually I had a response (two in fact), but they were very difficult and attempted to filibuster the process and refused to refund me. I had to contact my credit card company to get satisfaction and a full refund. In addition, staff were extremely rude. Clearly no customer service! I wanted to support a company during covid, but I suspect Wallfillers are not interested in providing a service. I will NEVER purchase from this company again.”
Hello
Thank you for your review.
However, as advised to you when we contacted you at the point of order.
Your order was red-flagged as a potential Fraud.
We asked for further information that you refused to give, you then contacted us after three months (Though why anyone would wait this long is beyond us!)
We explained to you; your order could not be processed without this information.
Maybe this review and the fact you would not provide the information says it all.
We are pleased we did not dispatch & adhered to the warning as we believe we would currently be out of pocket to the tune of £260.87
We are sorry for your disappointment; however, we have processes we must adhere to protect our customers and ourselves.
“I bought this as a present for my mum as she loves travelling and she wanted a map picture to pin where she has been. It's absolutely brilliant and my mum loves it! I would definitely recommend. She has it hung in her hallway and it is a definite talking point.”
