Supreme Aluminium Sliding Patio Doors Reviews

4.6 Rating 15 Reviews

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

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Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Katy Banning

Verified Reviewer

“I Would NOT recommend this company as aftercare is appalling!!! I paid £4000 for a sliding door Unfortunately the aluminium frame has damage to it, this was only noticed after the plastic was removed a month after install due to keeping the anthracite frame protected from dust and grit. The plastic covering on the frame was completely undamaged so no need for me to suspect there was any damage. The damage must have occurred during manufacturing as the paint is covering it. The company have told me that it couldn't have happened in the manufacturing process and as I didn't report after delivery they will not offer compensation or admit fault. The pictures speak for themselves.”

1 Helpful Report

Posted 2 weeks ago

Hi Katy, Thank you for your feedback, and we're genuinely sorry to hear you're unhappy with your experience. We’ve carefully reviewed the images you provided, and based on what we’ve seen, the damage appears to be the result of impact, as it has clearly been filled and painted over. We want to clarify that we do not use filler in our production process under any circumstances, and we would never allow a product in that condition to leave our facility. Your order was delivered on 27th March, and you informed us it was installed the same day. However, the damage was not reported to us until 23rd May — nearly eight weeks later. During that time, we understand the product was on an active site with other works ongoing, and unfortunately, we have no way of knowing how it was handled during that period. We also want to address your comments regarding our aftercare. We have remained available, courteous, and responsive throughout the handling of your complaint. From your very first email, a request for compensation was made, which we feel is important to note in the context of your review. While we understand your frustration, we stand by our assessment based on the evidence provided. That said, we always aim to treat every customer fairly and respectfully, and we’re sorry this situation has left you dissatisfied. If you’d like to discuss this further, our team is still here to help. Best regards, The Vufold Team

Posted 2 weeks ago

Rate the overall quality

How easy was it to install?

Rate the value for money

Would you recommend Vufold? Yes

“Good pre-sales support , communication during the process and delivery . Quality of the product 5* great result.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star review! 🌟 We're delighted to hear that you were pleased with our pre-sales support, communication, and delivery process. It's wonderful to know that you rated both the quality of our product and the ease of installation 5 out of 5 stars. We truly appreciate your recommendation of Vufold. Best wishes, The Vufold Team

Posted 1 month ago

“Really nice quality door, opens and closes beautifully and have a really nice quality finish.”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Paul! 😊 We're thrilled to hear that you're happy with the quality and finish of your Supreme Aluminium Sliding Patio Doors. It's great to know that they open and close beautifully, as ease of operation and looks are important factors for many customers. We really appreciate you highlighting the quality and appearance of our products. Thanks again for your support! Best regards, The Vufold Team

Posted 2 months ago

Ahmed Hamouda

Verified Reviewer

“Great quality robust sliding doors and aesthetically pleasing”

1 Helpful Report

Posted 5 months ago

Dear Ahmed, Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We're thrilled to hear that you are pleased with the quality and aesthetics of our Supreme Aluminium Sliding Patio Doors. It's wonderful to know that you find them robust and visually appealing. We truly appreciate your recommendation and your support. 😊 Best regards, The Vufold Team

Posted 5 months ago

Robert Selby

Verified Reviewer

“Good customer service good product”

3 Helpful Report

Posted 7 months ago

Hi Robert, Thank you for your kind words! 😊 We’re thrilled to hear that you had a great experience with our customer service and that you’re happy with our product. Your satisfaction is our top priority! Thanks again for choosing Vufold! 🌟 Best regards, The Vufold Team

Posted 7 months ago

“Great looking doors, good handles and locks and fantastic customer service. Thank you Vufold!”

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Posted 8 months ago

Thank you so much for your amazing 5-star rating of our Vufold Supreme Aluminium Sliding Door! We appreciate your kind words and are thrilled to hear that you find our doors to be great looking, with good handles and locks. Our team strives to provide fantastic customer service, and we are delighted to hear that you experienced it firsthand. Thank you again for choosing Vufold! Warm regards Vufold

Posted 8 months ago

“Well, it’s been 3 weeks. I’m writing this with my back to my 210cm sliding door. It’s night time, mid September, I’ve just come inside from peeing ing in the garden. What a smooth entry back into the room, smooth handles, lovely glide, so many commas. Vufold I thank you and will recommend to friends and strangers. Salaam aluminium”

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Posted 9 months ago

Dear Nat, Thank you so much for your 5-star rating of our Supreme Aluminium Sliding Patio Doors! It's fantastic to hear that the smoothness of the handles and the gliding motion of the door impress you. We're delighted to have your recommendation, word-of-mouth is invaluable, and we're grateful for your support in spreading the word about our products. Thank you once again for your review. Warm regards, Vufold

Posted 8 months ago

“Seems a very sturdy product and was easy to install. The light weight frame meant I could install myself and just needed assistance with the glass. The fitting kit had everything you’d need too. It unfortunately arrived with damage but James was extremely helpful and had it replaced before my scheduled install date.”

1 Helpful Report

Posted 10 months ago

Dear Gary, Thank you so much for taking the time to leave us a 5-star rating for our Supreme Aluminium Sliding Patio Doors. We truly appreciate your feedback. We are delighted to hear that you found our product to be sturdy and easy to install. We understand how important it is to have all the necessary items for installation, and we are glad that our fitting kit had everything you needed. We apologize for the inconvenience caused by the damage. However, we are thrilled that James was able to assist you promptly and provide a replacement before your scheduled install date. We strive to offer excellent customer service, and thank you for not letting our extra efforts go unnoticed. Thank you once again for choosing our Supreme Aluminium Sliding Patio Doors. We truly value your support and recommendation. Best regards, Vufold

Posted 10 months ago