Vufold Bespoke AluSpace Internal Door Reviews

1 Rating 1 Reviews

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

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Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

VUFOLD LTD | Doors & Windows,
Queens Court, Queens Avenue,
Macclesfield
Cheshire East
SK10 2BN

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“The bespoke internal door frame size and the glass pieces for the frame were completely different sizes. One month on, I am still waiting for the correct glass sizes to be delivered. Very poor and will not be recommending anyone too Vufold.”

2 Helpful Report

Posted 1 month ago

Dear Miz, We are incredibly sorry to hear about the ongoing frustration you have experienced with your Bespoke AluSpace Internal Door order. You are absolutely correct that an error was made, and the glass for your door was produced to the incorrect size. While we had hoped to resolve this and get the replacement glass to you before Christmas, our glass supplier closed for the festive period, which unfortunately made that impossible. However, we acknowledge that we should have been able to get this to you much quicker in the New Year than we have, and we sincerely apologise for this delay. We completely understand the urgency to complete your installation. As communicated via email, the replacement glass is due to arrive with us today and will be dispatched to you immediately. Please accept our deepest apologies for the inconvenience this has caused. We value your patience and truly hope that once the glass is installed and you see the finished product, it will go some way toward softening your current view of Vufold. We take great pride in our service, and we are sorry that on this occasion, we fell below our usual high standards. Kind regards, The Vufold Team

Posted 1 month ago