Signature Aluminium Front Doors Reviews

4.2 Rating 10 Reviews

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Product Page

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

VUFOLD LTD | Doors & Windows,
Queens Court, Queens Avenue,
Macclesfield
Cheshire East
SK10 2BN

Visit Product Page

Value for money

Ease of installation

Overall quality

Would you recommend Vufold? Yes

“Very happy with the service Vufold have provided,the doors are very well designed.”

2 Helpful Report

Posted 2 months ago

Hi Graham, Thank you for your fantastic 5-star review! We're delighted to hear that you're so happy with both the service you received and your new aluminium front door. We also wanted to say thank you for sharing the photo— your door looks fantastic! It's always rewarding to see our products in their new homes. We really appreciate you choosing Vufold and hope you enjoy your new front door for many years to come. Many thanks, The Vufold Team

Posted 3 weeks ago

“I ordered a Signature Aluminium front door costing over £2,200. When it arrived, the door was dented and scratched, the outer packaging was visibly damaged, and the handle was missing. I was physically unable to unpack it immediately, so my builder unpacked it within a reasonable time. We took photographs of the damaged packaging on the day of delivery, and these images are date-stamped. Despite being well within my 30-day statutory rights under the Consumer Rights Act 2015, VuFold refused to repair or replace the damaged door, relying instead on a 72-hour reporting policy. Internal policies do not override statutory consumer protections. As a result of this refusal, I now face additional costs of approximately £300 for repairs and around £250 for a replacement handle. VuFold offered no compromise or contribution towards resolving the issue. Rather than addressing the clear damage to a £2,200 product, VuFold chose to rely solely on their reporting policy. This leaves me with no reasonable option other than paying hundreds of pounds out of pocket or pursuing legal action. This experience has been extremely disappointing. I hope this review helps others understand the importance of knowing and asserting their consumer rights when goods arrive damaged.”

3 Helpful Report

Posted 6 months ago

Thank you for sharing your feedback. We’re sorry to hear about your disappointment and appreciate the opportunity to clarify the situation. We value all our customers and were pleased to see you return to us for a repeat order, which we hope reflects confidence in our products and service. That makes it even more important to us to address your concerns fairly. The photos you provided, and as stated by you, show significant impact damage to the outer packaging, which would have been visible at the time of delivery. Our delivery and damage reporting policy—highlighted during ordering and in pre-dispatch emails—asks customers to check goods on arrival and report any damage within 72 hours. This is standard practice across the industry and helps us investigate promptly with our delivery partners. In this case, the order was signed for by your builder and then stored for over three weeks before damage was reported. Unfortunately, this extended timeframe means we cannot confirm when or where the damage occurred. While we understand your frustration and have tried to show empathy during our telephone conversations, we do feel it’s important to note that becoming irate and using offensive language towards our team members is unacceptable and will not be tolerated. Our staff are here to help and deserve to be treated respectfully. We were also aware that you indicated you would leave negative reviews before the call ended, which we regret. We also want to apologise that we were unable to agree to the demands and expectations you expressed, as they were outside what is reasonable. Our policies are in line with consumer law and designed to protect both our customers and our ability to investigate issues effectively. Thank you for choosing Vufold. Kind regards, The Vufold Team

Posted 6 months ago

Value for money

Ease of installation

Overall quality

Would you recommend Vufold? Yes

“Good quality reasonably priced doors. Installation straightforward with all fixings provided.”

1 Helpful Report

Posted 8 months ago

Hi Ian, Thank you so much for your kind review! We're really pleased to hear you're happy with the quality and pricing of your new aluminium front door and that installation went smoothly 👍 Thank you again for choosing Vufold. Best regards The Vufold Team

Posted 8 months ago

Value for money

Ease of installation

Overall quality

Would you recommend Vufold? Yes

“Excellent product came with all fixings ,and is excellent quality.”

1 Helpful Report

Posted 10 months ago

🌟 Thanks so much, Karl! We’re absolutely delighted to hear your feedback — “Excellent product… excellent quality” is exactly what we aim to deliver with every Signature Aluminium front door. 😊 It’s fantastic to know you rated us 5 stars for value for money, ease of installation, and overall quality — that really means a lot. This door is designed to be a standout feature in any home, and we’re so pleased it’s made a great impression. Thanks again for your recommendation and for highlighting the extra effort we put into making the whole experience smooth from start to finish! Best regards The Vufold Team

Posted 10 months ago

“Purchased an aluminium front door with sidelight. Doors were damaged through poor handling and seemingly protection. Although Options to remediate have been provided, ive been told products need to be collected for assessment with no SLA on when I'll be getting my replacement. This has pushed back installation significantly and has impacted parts of my renovation.”

1 Helpful Report

Posted 10 months ago

Thank you for your feedback. We’re sorry that you’ve had to report goods arriving in a condition that falls short of the standards we expect for our customers. We take packaging and handling very seriously, and it’s disappointing to hear that your experience didn’t reflect the level of care we aim to deliver. We’re genuinely surprised to receive a 1-star review at this early stage, especially as we’ve responded promptly, treated the issue as a priority, and remained committed to resolving it for you. Despite your concerns about poor handling and packaging, the delivery paperwork you were prompted to sign did not record any damages or issues at the time, which added complexity to our investigation. Nonetheless, we’ve chosen to support you fully and move forward with a resolution. We’ve been in regular contact throughout, and while there were some delays in receiving responses and confirmations from your side, we understand that renovations can be stressful and timing is critical. Our goal is always to resolve any issues as quickly and smoothly as possible, and we’re continuing to work with you to get this sorted to your satisfaction. We're genuinely sorry to hear that your experience hasn’t met expectations so far, we do appreciate your patience and hope to restore your confidence in our products and service. Best regards The Vufold Team

Posted 10 months ago

Value for money

Ease of installation

Overall quality

Would you recommend Vufold? Yes

“First class door fitted perfectly easy to install for a basic DIYer highly recommended this product”

Helpful Report

Posted 11 months ago

Hi Jon, Thank you so much for your outstanding 5-star review! We're thrilled to hear that you found our door to be first class and easy to install—especially for a DIYer! Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience. Many thanks The Vufold Team

Posted 11 months ago

Jason Walker

Verified Reviewer

“Great door and great service. Thanks”

Helpful Report

Posted 1 year ago

Hi Jason, Thank you so much for your kind words and recommendation! We're thrilled to hear that you're happy with your Signature Aluminium Front Door and the service you received. Best regards, The Vufold Team

Posted 1 year ago

“High quality door, surpassed our expectations, very good price”

3 Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star review! 🌟 We’re absolutely thrilled to hear that our door exceeded your expectations and that you found it to be of high quality at a great price. Your satisfaction is our top priority, and it’s fantastic to know we hit the mark for you. We appreciate your support and hope you enjoy your new door for many years to come! Best wishes, The Vufold Team

Posted 1 year ago