Hi Colin,
Thank you for your review, and I’m really sorry to hear that the device wasn’t working as it should.
If a vape is faulty, we will always replace it, no problem at all. I’ve already arranged a replacement for you, but if you ever have any issues in the future, please just drop our customer service a message and I’ll personally take care of it.
Thanks again for bringing this to our attention, and I appreciate your patience.
Kind regards,
James
