Hi there,
Thank you for your review, and I’m really sorry to hear that you didn’t enjoy the concentrate.
We always aim to provide high-quality, fresh products, but I completely understand that taste and consistency can vary and may not suit everyone’s preference.
If you’re not happy, please don’t hesitate to get in touch with us directly. I’d be more than happy to arrange a replacement or help you find an alternative concentrate that better suits your taste.
We always do our very best to help every customer and pride ourselves on offering excellent customer service.
Kind regards,
James
