Hello Beren, we're very sorry to hear about your experience and completely understand your frustration.
Unfortunately, your parcel was lost while in transit with the courier, something that, while rare, is sadly out of our direct control. As soon as we became aware of the issue, we contacted the courier company to investigate and, in the meantime, issued your refund promptly as requested.
We know this isn’t the experience you expected, and we truly apologise for the inconvenience.
We’re always working to improve our service and prevent situations like this from happening in the future.
Hi there, thanks for your review! Our suggestion would be to press lightly if the bristles feel too stiff for you and slowly work to exfoliate your skin rather than deep strokes. Please let us know if you need any other help!
“Over the years I've used many body brushes, but this is by far the best! Ergonomically designed to fit perfectly, and comfortably in the hand, making it lovely to use. It's excellent quality, and is priced just right. :0)”
“This brush is perfect to awake the lymphatic system. super easy to use gives like a lovely scratch/massage to the skin and leaves it ready for a shower, oil and moisturiser. Say hellos to your softest legs yet.”
“Superb body brush--feels so well made and sturdy. You really feel the bristles working. My doctor recommended I start body brushing to help with lymphatic drainage-this elevates it to feeling like a ritual.”
