“Just gorgeous. Everything about this candle oozes class and sophistication! This goes very well in my son's flat, lovely frangrance and the black glass container is very. classy. 5* service all the way for this Company”
Hi Hilary,
Thank you for taking the time to leave us a 5 star review our Smoked Leather Signature Candle. We're so pleased your son loves this candle and that you're pleased with the service received.
We look forward to fulfilling an order for you again soon.
Kind regards,
The Urban Apothecary Team
“Again. Great packaging and marketing. The lack of fragrance is disappointing. I am not a novice in buying candles and order from neom, scenti and similar high end brands. Had read reviews post purchases of similar content so this would be something worth reviewing. If this was addressed i would consider trying again. Thank you”
Hi Rebecca,
We're sorry to hear that you're disappointed with your purchase. Please contact us at customerservice@urbanapothecarylondon.com where we'd be happy to assist you further.
Kind regards,
Sophie
“I didn’t want to be that guy who leaves a 1* rating, but quite frankly this is a really poor performing candle. It’s lovely smelling, but it’s not strong enough to fill even a small toilet with its scent, nevermind a living room or bedroom.”
Hi Adam,
We're sorry to hear that you're disappointed with your purchase. Please contact our customer service team should you wish to discuss further.
Kind regards,
Anna
