“Absolutely loved this fragrance up close when I found it at a very posh store. Unfortunately, when I used the candle at home the scent was almost nonexistent. There was no throw and I could only smell it when it was right under my nose as I was also trying not to get burned by the flame. Really disappointed especially considering how much I paid for this candle. I have many luxury candles and this one was definitely not worth it. Such a shame because I really loved the scent when I bought it. FYI: I never write reviews but this one I had to write.”
Hi Renee,
We’re really sorry to hear the candle isn’t delivering scent at home after such a strong impression in-store. If you’d like to discuss this further, please contact us with your order details and we’ll be glad to assist.
Kind regards,
Team Urban Apothecary London
Dear Tony,
We’re sorry to hear you’re disappointed with the Smoked Leather Signature Candle. Should you wish to discuss this further please contact customerservice@urbanapothecarylondon.com.
Kind regards,
Team Urban Apothecary London
“Just gorgeous. Everything about this candle oozes class and sophistication! This goes very well in my son's flat, lovely frangrance and the black glass container is very. classy. 5* service all the way for this Company”
Hi Hilary,
Thank you for taking the time to leave us a 5 star review our Smoked Leather Signature Candle. We're so pleased your son loves this candle and that you're pleased with the service received.
We look forward to fulfilling an order for you again soon.
Kind regards,
The Urban Apothecary Team
“Again. Great packaging and marketing. The lack of fragrance is disappointing. I am not a novice in buying candles and order from neom, scenti and similar high end brands. Had read reviews post purchases of similar content so this would be something worth reviewing. If this was addressed i would consider trying again. Thank you”
Hi Rebecca,
We're sorry to hear that you're disappointed with your purchase. Please contact us at customerservice@urbanapothecarylondon.com where we'd be happy to assist you further.
Kind regards,
Sophie
