“I had such high hopes for this diffuser given the price but it’s really not worth the money. I’ve had a lot cheaper ones that produce a stronger scent. I have this in my bathroom which is only a small room and can’t smell it at all. Will definitely not be purchasing another and feel I’ve wasted a lot of money on basically just a display bottle. If your looking for a decent scent then I recommend looking elsewhere”
Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.
“My 2nd order of this lovely diffuser, sadly it wasn’t like my first , very very weak smell , barely there, tried extra reeds and smaller room but hardly noticeable. unless you put your nose to the bottle .
Wrote to seller but received no response .? which I found arrogant that they don’t care about their customers , they have had my money but I haven’t had a full strength product , probably old stock that’s lost it’s intensity and ended up with just a bottle and reeds !
Love the smell but At £45 I’m not sure I can take the chance of pot luck if I get a good or bad batch bottle .”
Hi Patsy,
We’re sorry to hear that you’re disappointed with your purchase. I can confirm that we haven’t received an email regarding this matter.
Please could you email us on customerservice@urbanapothecarylondon.com and we’d be happy to resolve this for you.
Kind regards,
Sophie
“The aroma is very weak, I feel I’ve wasted a lot of money (not a patch on the M
& S diffusers at more than half the price).
The presentation of the product is fantastic & it really does feel a luxury item, but wouldn’t buy again .”
“Thought it might be too sickly sweet for the bathroom but not at all, it’s coconut butter tropical and refreshing. Reeds are nice and thick and colours black and white look smart.”
