Fantasia Elite Ceiling Fan Flush Mount Kit Stainless Steel Reviews

4 Rating 1 Reviews

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“The fitting instructions date to 2012. The fittings supplied with the Viper Plus include a ceiling mount which incorporates a cradle for the remote control. This cannot be used with the flush mounting Kit and the remote control module has to sit within the stainless bowl supplied with the flush mounting kit. which bolts to the top of the fan. It would be good if the instructions for the flush mounting kit were updated to include the remote control module. As with the fan the fixing screws supplied with the kit are inadequate.”

Helpful Report

Posted 1 year ago

Thank you so much for your detailed feedback, we really appreciate you taking the time to share your experience. You’ve raised some excellent points about the installation process, especially regarding the remote control module and flush mount kit. We’ve passed your comments directly to the manufacturer, and they’ve confirmed that while the current instructions reference the standard hanger bracket, they are now looking into updating the flush mount instructions to clarify how the remote module should be positioned within the canopy. We understand how helpful clearer instructions would be, and your suggestion will genuinely help improve things for future customers. The manufacturer has also reassured us that the included fixings are safe and fit for purpose, but we completely appreciate your comments – particularly if the installation felt less straightforward than expected. Thank you again for your thoughtful review. Feedback like yours helps us support our customers even better, and we’re always here if you have any questions or need further help. Warm regards, Mark Tregunna General Manager

Posted 1 year ago