Fantasia Viper Plus Remote 54" Ceiling Fan LED Stainless Steel / Dark Oak Reviews

5 Rating 1 Reviews

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Here at Universal Lighting we always try to give customers more than they expect. Our future relies on keeping you and our other customers happy. If we don’t then you will simply go somewhere else. What can we give you that they cannot get elsewhere? The highest standards of customer service is the foundation of our company and are paramount in all dealings with you.

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“Looks good, silent and effective. The screws provided for fixing are inadequate. The fan weighs about 20lbs and the installation instructions recommend fixings which will stand 10x the fan weight; i.e. 200lbs. I used longer and thicker screws into a ceiling joist, with no problems.”

Helpful Report

Posted 1 year ago

Thank you for the lovely review, we're so pleased to hear that you're happy with how the fan looks and performs. It's great to know it’s running silently and doing the job effectively! We also really appreciate your comments regarding the fixings. While the manufacturer has assured us that the supplied screws meet required standards, we understand and support your decision to use more robust fittings for added peace of mind, especially when mounting to a ceiling joist. Your feedback is incredibly helpful, and we’ve already shared your comments with the manufacturer. Input like this helps improve installation guidance and ensures the best possible experience for everyone. Thanks again for your custom, we’re always here if you need any further assistance. Warm regards, Mark Tregunna General Manager

Posted 1 year ago