“One of the ordered boards was very discoloured with a bleached appearance. Also there were discrepancies in the profiles with rough edges. The quality was not there this time compared to a previous order.”
Thank you for your feedback and for bringing this to our attention.
Oak is a natural product, and variations in colour, grain, and tone are to be expected — this can sometimes include lighter or darker areas, even within the same order. That said, we’re sorry to hear that one of the boards appeared unusually discoloured and that there were discrepancies in the profiles and finish.
We appreciate you highlighting the difference in quality compared to your previous order, as this is not the level of consistency we aim to provide. Your comments are extremely helpful and will be shared with the manufacturer so they can review this batch and their quality control.
Thank you again for taking the time to leave a detailed review — it’s genuinely appreciated.
Kind regards,
UK Oak Doors Team
