“I placed this order on 11th December and received confirmation on 12 Dec at 00:58 that the item had been dispatched for delivery. On 19th Dec, eBay advised me that you had cancelled the order, giving the reason as "Buyer asked to cancel the order", which was untrue. If you have problems fulfilling an order, at least have the courtesy to admit it, advise the buyer as soon as possible and not hide behind falsehoods. The fact that you refunded the price was no compensation for the aggravation, disruption and increased cost of my having to source a replacement at short notice so near to Christmas, as the item was a Christmas present. Incidentally, the order was still not shown as "cancelled" in my account on your website on 24th December. This is my polite review of your performance; the original version on 19th December would probably have been unprintable. I'll never use your company again - caveat emptor!”
“Terrible service - have tried to contact 6 times and no response as to why my mother's order has not turned up - two weeks overdue but happily took the money.
Unable to get any information or a refund - luckily paid by Pay Pal so they have frozen.
Shocking service and cannot get through on an 0845 number that is 50p per min from a mobile”
“THE ITEM NEVER ARRIVED AND THE SHIPPING DETAILS DON´T SHOW IT AS DELIVERED. I CONTACTED THE COMPANY AND THEY JUST REFUSED TO DO ANYTHING ABOUT IT. APPALLING SERVICE. I WILL NEVER USE THEM AGAIN”
“I've placed an order on the 23rd December 2018, with the expectation it was to come within 3-5 days as per the description on your website, but it's still not arrived yet on the 07th February 2018!!!!! I've emailed you to advice that my order has not arrived and you have not even bothered to email me back to explain what has happened .My order has the number WEB298323 . I am waiting for your answer . Thanks”
