“Very good product delivered in nice straw, with a gift-like box. We were able to make nice Matcha tea using the set in a way similar to the ceremony used in Japan.
I have docked a star as the container for the bamboo whisk was cracked when it arrived. Due to the straw in the box, this must've happened when it was packaged rather than in transit, a sign of poor quality control.”
Thanks for reviewing your recent order.
We're very sorry to hear the bamboo whisk was damaged on arrival. We always want our customers to receive their orders in perfect condition, so we're disappointed to hear of your experience. So that we can look into this further, could you please email our team at: twinings.direct@twinings.com with some images of the damaged item and the packaging?
Thanks again for bringing this to our attention and we look forward to hearing from you again soon.
“I bought the Matcha gift set for myself as I’ve been wanting to try it for a while. It came in a beautiful white box, the quality is amazing and looks expensive! Well presented with great products and quality matcha tea. Highly recommend!”
