“We loved The English Tableware Company Artisan Hare Mug - Grey so much that we purchased a couple of the hedgehog mugs to be distinguishable from the others. We love these mugs and love their durability and practicallity.”
“Description stated fine china. More thick porcelain mug very disappointing. Company said I could return it but I would nearly be out of pocket if did so. Very disappointing”
Thanks for taking the time to leave us feedback.
We're really sorry to hear of your disappointment with your recent purchase of The English Tableware Company Artisan Hedgehog Mug - Grey.
We've escalated this further with the manufacturer who have now confirmed that they recently changed the material used in this range to porcelain. We're really sorry this wasn't updated on our website to reflect the change before placing your order.
As an apology for your experience, we've processed a full refund for this mug back onto your original payment method; please don't worry about returning this to us. Hopefully you will be able to find some use for it.
We're really sorry for the disappointment this issue caused.
“Ordered some mugs. They look so lovely and exactly what I have been looking for. They also have some lovely herbal tea that I don’t see in shops and they taste great. Delivery was fast and you get excellent updates about when it will arrive. Very happy with it”
