We're so sorry to hear the truffles you purchased arrived melted.
We always want our customers to receive their orders in perfect condition so we really appreciate you bringing this to our attention.
If you could please send photos of your order to: twinings.direct@twinings.com, our CS team will bw able to help you further this with this?
“I already have 2 cat tins and thought the design of the Savanna Gold tin was really pretty with stunning colours. I love my cat tins and hope my friend, who is also a cat lover, will be delighted with hers. The truffles are also delicious.”
