“I think that Twinnings are clearly forgetting that the customers are what keep them in business. How soon will it be that you decide to add lemon to the Earl Grey organic teabags and then make it impossible to get Earl Grey in a format that its customers actually liked. Comments like the following sent make a mockery of your thoughts of your customers - as your changes do not give me the best drinking experience that I have enjoyed for years. "Please accept my apologies for any disappointment our decisions have caused to you. These changes were made to ensure our customers have the best possible tea drinking experience. However we also realise that these changes may upset some of our customers. "”
