“I LOVE this tea. When I ask my partner for a cup of tea, we both know this one is the one I want. But every time I make it I'm put out by the plastic mesh tea bag. It seems terrible for the environment and makes me question the micro plastics I'm putting in my body, which is obviously a bit of a damper on every cup...”
“I love these. It's just a pity that I can't buy from the supermarkets or shops.
I'm disappointed too that you moved your free shipping charges from £20 to £35.”
Thank you for sharing your thoughts with us — we really appreciate your feedback. We’re sorry to hear you’re disappointed about the shipping threshold. To clarify, free UK shipping has always applied to orders over £35, except during specific promotional periods when we’ve offered reduced thresholds.
We understand how important convenience and value are to our customers, and your comments will be shared with the team as we continually review our services. In the meantime, please keep an eye out for future promotions, as we do run special offers from time to time.
Thank you again for taking the time to get in touch, and for your continued support — it means a lot to us.
“I love the flavour of this tea. I loved it even more when I could buy it in small boxes at the local ASDA and didn't have to buy it online. And even more when it came in paper bags instead of these plastic ones. At least sell it loose or something...”
“This is by far my favourite non-tea tea ever. It's like drinking a warm hug. But it's not just me, my family loves it, guests want it, and sadly it's hard to get hold of as it's no longer stocked in UK supermarkets and as far as I know only available on this site in the UK (I'm based in mainland Europe).”
