“Normally I would rate this 4* as I have very much enjoyed this light fragrant tea and it’s been my go to for many years. Saying that I have just purchased my latest box of 120 bags from the supermarket which is a lot! I made my first cup and something was really off , I tipped it away. Trying again with a second teabag I hoped for better better results, unfortunately not! The smell and taste was completely off! It was muddy and had an almost sewer taste to the tea that it was difficult to drink and keep down hence having to throw away . I did try a 3rd time but exactly the same problem. In conclusion the tea bags were off or the recipe /ingredients have changed in someway producing a completely different drink that is unpalatable.”
Thanks for taking the time to leave us some feedback.
We're really disappointed to hear that our Lemon & Ginger didn't taste as great as you would normally expect.
We'd like to assure you that we haven't changed the recipe, quality or blend of ingredients used to create this product, so we'd be very keen to look into your experience further.
Could we please kindly ask you to email our CS team at twinings.direct@twinings.com with the batch code and best before date from the pack so we can begin our investigations. Once they have this information, they will then be able to advise you of our next steps.
Thank you once again for taking the time to leave us a review; we look forward to hearing from you.
