“Hi,
I bought the product and paid extra for next-day delivery. However, I didn’t receive the product. After a week, I sent an email to support but received no reply. A few days later, I called customer support and they told me I would receive the product in a few days. I waited a few more days, but nothing happened. I had to call again to request a refund, and they processed it. In summary, it was not a pleasant experience.”