“I've been terribly disappointed with your poor customer care. I shopped at Tower because I thought [wrongly] that I would get quality. However, that wasn't the case.
This item was unstable and collapses when opened, making it unusable. I'd written to customer care, yet no response.”
Hello Jazzie
Many thanks for taking the time to leave your valuable comments.
Here at Tower our customers comments are always welcomed.
I was sorry to learn our very popular Collapsible Airer didn't meet your expectations and you wanted to return your item for a refund.
One of our Team have been in contact with you to arrange this.
It only leaves me to apologise for the slightly longer than usual time we took to respond to your enquiry during what has been a very busy tome for Tower due to the popularity of our products.
Keith - Group Customer Services Manager.
