“it is not an issue with the air fryer it is an issue with your warehouse, your customer service & the courier that you use.. I sent the below email on the 1st July & not one reply back request 1047669.. Does anyone care at Tower?? I then note that its 30.00 cheaper on Amazon so I would urge anyone to not buy from you direct this is the email I had zero response from :
Regarding my recent order, I ordered Thursday 26th June for next day delivery, I book the day off work & nothing arrives, I call Tower to be told that issues within your warehouse. Monday, I receive an email from Evri stating will be delivered that day, so again I took time out of work, guess what?? It didn’t arrive so more unpaid time off work! I call customer service desk to be told that the item is too large for next day delivery?? If this is the case, why did you advertise for next day delivery & why was I only told of this on the Monday after the order was taken?
Today, Tuesday It finally arrives, (had to take more time off work to meet the delivery, luckily, I took no notice of the delivery time & booked the afternoon off as it came one hour earlier then their delivery slot).
The air fryer arrives, I open the box & it has clearly been dropped as it is out of shape, door wont close, I managed to unscrew the bottom panel & pushed it back into place, now the door closes, as you can see from the attached pictures, I am now left with an air fryer that has clearly been damaged due to it probably being thrown around by the courier.
I totally appreciate that this is out of your hands & I am happy to keep it as I cannot go through the same miserable process of ordering another one, I simply can’t afford to take more time away from work!
Please note that it has been a miserable & very costly experience for me, I now own an air fryer that looks like it’s been hit with a hammer!”
“The oven itself is great, but am very disappointed about that the shelves where missing. I was told to repack it and send it back and I will get a refund. As you did have any spares , which I can understand when you advertise spares . Anyway I manage to get second hand one. A refund for the shelves as I did get what I paid for. The oven itself is great”
“Bought this appliance to compliment a smaller air fryer.
Due to upward spiralling energy costs, required something larger as a replacement to a conventional oven.
The Digital Air Fryer Oven does this and more with its exta capacity, shorter duration cooking times and multi programmes that facilitate a wider range of cooking options.
A highly recommended well priced addition to our other cooking products.”
“Overall very happy with it, took a little while to get used to settings but now ok.
Looks nice on my worktop, the only down side is my kitchen cabinet gets very hot when in use”
“Im so pleased with this product. Everything I've cooked so far has been good. I keep trying new recipes, but I've had no failures. Hubby is happy, he doesn't mind being my tester!.”
