“I really wasn’t happy with the state of the box on delivery but thankfully everything was safely secure in a plastic bag so no damage to the Moses basket or stand but the green quilted cover had several defects within it so I contacted customer service’s and have since received a replacement , the replacement is of much better quality . So five stars for customer service but unfortunately I can’t give 5 stars for the quality !”
Hi Zoe,
Thank you for taking the time to share your experience! We’re pleased to hear that our customer service team was able to assist you with the replacement and that it met your expectations. However, we sincerely apologize for the initial quality issues you encountered with the quilted cover. Your feedback is important to us, and we continually strive to improve our products.
If there's anything else we can assist you with, please feel free to reach out.
Best regards,
LGS CE Team
Hi Laura,
Thank you for your wonderful review! We're so glad to hear that you absolutely love the moses basket and found the assembly simple.
Best wishes,
LGS CE Team
“The quality seems very good, however I'm quite anxious to use this with my baby. The dimple quilted fitting appears to be a bit too small and is making a sort of tent around all sides of the basket. I don't feel like this is safe for a baby who might roll into it or get their face caught in the middle of the night. I'm not sure whether we got a poorly/ incorrectly made quilt, they don't seem to look like this in the pictures. For the money paid I'm quite disappointed.”
Thank you for sharing your feedback. We’re sorry to hear about your concerns with the fitting of your moses basket liner. This is not feedback we've received before! Please reach out to our customer service team at direct@thelittlegreensheep.co.uk so we can look into this and assist you further.
