“I ordered a Moses basket, but unfortunately it arrived damaged, the base was broken and the basket cover was ripped. I completely understand that issues like this can happen, so I initially wasn’t concerned and expected a quick and straightforward replacement process.
However, despite sending multiple emails, follow-ups, filling out forms, and attempting to call, I have received absolutely no response from the company.
All I am asking for is a simple acknowledgment that my case is being reviewed so the damaged items can be replaced or refunded, but there has been complete radio silence.
This is especially concerning as I have paid for the product, been left with unusable items, and have no way of getting in touch with anyone for support. I have a newborn, and due to the lack of response and the time this has taken, I was forced to purchase another Moses basket from a different company so my baby had somewhere safe to sleep. This means I am now out of pocket twice.
I have tried every contact method I can find online, including the recommended faulty item and refund process, which does not appear to be working. The only communication I have received is an automated email asking me to leave a review, so this feels like the only remaining way to reach someone.
Please, all I am asking for is a response so this issue can be resolved with either a replacement or a refund.”
Thank you for taking the time to leave us a review!
We’re very sorry to hear about your recent experience.
This is certainly not the service that we expect for our customers to receive and we completely understand how frustrating this must be.
We’d really like the opportunity to investigate this properly and make things right for you as quickly as possible.
Please could you contact our team directly at direct@thelittlegreensheep.co.uk with your order number or postcode?
Thank you for bringing this to our attention, and again we’re very sorry for the disappointment caused.
Best wishes
LGS CE Team
“I really wasn’t happy with the state of the box on delivery but thankfully everything was safely secure in a plastic bag so no damage to the Moses basket or stand but the green quilted cover had several defects within it so I contacted customer service’s and have since received a replacement , the replacement is of much better quality . So five stars for customer service but unfortunately I can’t give 5 stars for the quality !”
Hi Zoe,
Thank you for taking the time to share your experience! We’re pleased to hear that our customer service team was able to assist you with the replacement and that it met your expectations. However, we sincerely apologize for the initial quality issues you encountered with the quilted cover. Your feedback is important to us, and we continually strive to improve our products.
If there's anything else we can assist you with, please feel free to reach out.
Best regards,
LGS CE Team
Hi Laura,
Thank you for your wonderful review! We're so glad to hear that you absolutely love the moses basket and found the assembly simple.
Best wishes,
LGS CE Team
“The quality seems very good, however I'm quite anxious to use this with my baby. The dimple quilted fitting appears to be a bit too small and is making a sort of tent around all sides of the basket. I don't feel like this is safe for a baby who might roll into it or get their face caught in the middle of the night. I'm not sure whether we got a poorly/ incorrectly made quilt, they don't seem to look like this in the pictures. For the money paid I'm quite disappointed.”
Thank you for sharing your feedback. We’re sorry to hear about your concerns with the fitting of your moses basket liner. This is not feedback we've received before! Please reach out to our customer service team at direct@thelittlegreensheep.co.uk so we can look into this and assist you further.
