Hi Lydia,
Thank you for your feedback, and we're very sorry to hear about your experience.
This is certainly not the level of service we aim to provide.
We can see that we've now been in touch and have arranged a replacement for you.
We sincerely apologise for the inconvenience caused and appreciate your patience while we resolved this.
Best wishes
LGS CE Team
Thank you so much for your 5★ review! We’re delighted to hear you had a great experience with The Little Green Sheep. Your support really means a lot to us, and we hope you continue to enjoy your purchase. Thanks again for taking the time to share your feedback!