“First SampS purchase. Ordered the safari box, got a three pairs of neon knickers and one yellow zebra pair. There was a note inside saying that theyd oversold the safari box so were sending these instead and I could return if I didnt want them. Thats all very well but I have a chronic illness and live miles from a post box. Its lots of effort for me to return things as a result. Id have preferred an email asking what Id like to do rather than send me something I didnt ask for and then expect me to go out of my way to sort it.
I realise SampS are trying to do the right thing here, but I dont think its been that well thought through. Not everyone lives near a post office, not everyone is able to get there easily.
So, in short, Im not that chuffed with the service/approach. The knickers are nice enough, Ive kept them given the hassle it would be to return them but Id be thinking carefully about buying anything from here in future.”
“Really pleased with these - they look good but most importantly they are comfortable. They also wash well! Will definitely be buying more in the future...”
“Made from an unbelievably soft fabric, these knickers are really comfortable and a look good on. So hard to choose from all the fab designs. Speedy service and beautifully packaged too.”
