THE ESSENTIAL LEATHER TRAVEL KIT - THE ESSENTIAL COLLECTION Black Reviews

2 Rating 1 Reviews

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

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Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road,
Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Denise Crampton

Verified Reviewer

“I was a bit let down by this product. I bought it alongside a RFID wallet, which was of excellent quality. However, this travel kit was not as good. I paid for it to have my friends initials on, and they were wonky. This made the items look cheap. It was a shame that they had lacked that attention to detail. I couldn't get a refund either as during the purchase it stated personalised items could not be refunded.”

Helpful Report

Posted 7 months ago

Hi Denise, Thank you for sharing your feedback regarding your recent purchase of our travel kit. We sincerely apologise for the disappointment caused by the misalignment of the personalised initials, which does not reflect the high standards we strive for at Snakehive. To address this issue promptly, we kindly request that you send photographs of the travel kit, highlighting the misaligned initials, to our friendly customer service team at sales@snakehive.co.uk. This will allow us to assess the situation accurately and determine the best course of action. We deeply regret any inconvenience this may have caused. Your satisfaction is our priority, and we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention. We look forward to assisting you further. Team Snakehive

Posted 7 months ago