“I'm a huge fan of Smythson. I've been visiting the Bond Street store and buying the company's beautiful products for almost 30 years. But I must say, increasing the price of the Duke's Weekly Diary refill by 100% in the space of 12 months is a real test of one's loyalty to a brand. I'd be genuinely interested to hear the justification for such an increase. From a loyal customer.”
“Very nice diary refill but the price has gone up enormously to a ridiculous £95 (but we are trapped if we want to continue to use the leather case bought many years ago)..”
“Nice enough product, but the price has been ramped up to such ridiculous levels, this will be the last time we purchase it. Another example of a company exploiting customer loyalty sadly. Nearly £100 for a diary refill - hilarious!”
