“I love how I get a survey to review product you guys can’t manage to get to me. Your website says ships in 48 hours. You guys place it as shipped but don’t send it for at least another week and a half! Change your website to reflect true shipping!”
Hi Kimberly, I am sincerely sorry about this issue. We are still trying to work through some integrations and processes at the fulfillment center, since our relaunch. This had resulted in your order showing as shipped but due to being sold out we were unable to actual ship. Due to some limitations on our end, we were unable to correct this until we were back in stock. This issue has been escalated to our team and we are working hard to ensure this does not happen again. We greatly apologize for this issue and inconvience.
I believe you were to receive an email, providing you notice on this issue and will continue to look into this if you did not. In good news, this order has shipped and UPS is showing that it should arrive today. We appreciate your business and patience, as we work to get our products back into the hands of customers across the country and provide the best customer experience possible.
Sincerely,
David and The Seventh Sense Team
“So excited that the products are back. The intensive cream is the only product I have found to release my arthritis pain in my hands. I can't wait until I can stock up.”
“I have shared this product with family members. We have not found a better product In the market that provides the results as fast and long lasting while providing a smooth feel and fantastic smell.”
“I really liked the camomile scent. I couldn’t get it on your website. I don’t mind the eucalyptus spearmint. I use this cream for hip pain. It helps but for some reason the camomile worked even better. I rave about your intensive cream to everyone.”
