“The glass bottle for my Starry plasma kit arrived broken. I wrote to support and within one email Hayley sent out a replacement which arrived safely.
Very happy with the swift response. Now I can finally finish this birthday present for my mum.”
“Perfect, the silicone tube for the solder sucker was exactly what I needed. The solder sucker itself is also brilliant, the best one I've found in years since my 25+ year old Weller expired (including the new Weller which was a huge disappointment, that'll be progress for you!)”
“The part was broken as part of rough handling in delivery. Pimoroni were really quick to replace this and helpful. So not for a specific part or even sure if this will appear anywhere but if it does hopefully a reassurance to people that if something goes wrong in some way Pimoroni are great at resolving issues.”
“I'm not sure how this will show up but...
There was a problem with the initial part due to being badly handled in delivery. The process of getting it replaced was great. Getting in touch with Pimoroni support was easy and they were helpful in getting this sorted quickly.”
“This replacement part worked first time out of the box, very easy to use and I can’t wait to use it in a few projects.
I’m hoping to get more replacement parts”
“Really appreciated the terrific customer service from Pimoroni. Way above and beyond expectations sending out some replacement parts for my Vertex Delta 3d printer. I'm one happy shipmate!!!”
