Hello,
I’m really sorry to hear this, this doesn't sound quite right.
If you pop an email across to support@shoreusable.com, we’ll be able to help :)
Best wishes,
Katie
“I absolutely loved the packaging and how beautiful my pacto cup and water bottle look, however, although the water bottle is great the cup has caused me to spill coffee down my top each time I have used it so I won’t be using it again. I emailed customer service to say that the opening appeared to be quite far back and was that the problem? I was told to buy a different top!!
I have gone from being a new brand ambassador and showing my new products to everyone in the staff room to never wanting to buy again. No one really interested now they have had the sale! Such a shame!”
Hey Tina,
Thanks so much for the review, really is appreciated by us here at SHO!
I'm sorry to hear about your experience with the Pacto Lid! I believe Katie has been back in touch with you to arrange a solution for you?
However, if you have any questions, please pop us an email across to support@shoreusable.com and we'll be able to help :)
Hope you have an awesome day!
Best wishes,
Ellie
“Bought the Sho sports bottle and impressed with the quality. However, disappointed that the top was screw and not a flip one so not suited for spinning sessions on a bike for which it was bought, taking far too long to access in an exercise session. Water was certainly not as cold as that of my Chilly bottle, even though filled at the same time with the same chilled water. Have not yet used the food flask yet so fingers crossed that its heat retaining qualities are better. Not impressed with the help line who were not interested as bottle had been used. Bottle now used to contain water for the dog. Back to Chilly for me.”
