“Hi,
Thank you for getting back to me regarding the cost of my delivery, Would it be possible for me to get a refund on this?
Can you please send me the details of what I need to send you.
Unfortunately I didn’t not see an option for free delivery from DHL
Thanks”
“Only problem I find when making order. I said if I order over a £100 I would get free delivery well that wasn’t the case when I ordered over a £100 still end up paying for delivery”