Hi Rima
Thank you for taking the time to leave your feedback. We�re sorry to hear that the outer packaging arrived damaged and that two of the white stones were broken during transit. That�s not the experience we want for our customers.
I�m glad we were able to assist you with replacement stones, and I can confirm these have now been delivered and received by GLOWEN on 13 May 2026 at 12:20.
We really appreciate your understanding and your kind comments, and we hope the heater continues to perform well for you going forward.
If you do need any further assistance, please do not hesitate to contact us back.
Kind Regards,
The Salons Direct Team
