“Not a good experience for me. Purchased an anti fatigue mat. Unfortunate it was too large for my floor space. I informed it solely to check the for and immediately requested a return it credit note.
Customer services first refused claiming that simply opening the box meant it was "used". When challenged, that changed their story and claimed that couldn't accept it back due to "health, hygiene and safety" rules.
An industrial mat that you step on with your shoes is not a restricted hygiene item, and there own published t&c NOT lists mats as exempt from returns. I am deeply disappointed by this deceptive attempt to deny a basic return.
Is your a salon owner, be very careful buying equipment here, is it doesn't fit, they may invent reasons to keep you money...
Update
The misunderstanding has been corrected now. Mat returned minus a small return fee.”
Hi Edoardo,
Thank you for sharing your feedback. We’d really appreciate the opportunity to look into this for you, as this isn’t the experience we want our customers to have. Please feel free to contact our Customer Service team with your order details, and they will be happy to help.
Your feedback is extremely valuable and we are always looking for opportunities to improve. We hope you will continue to shop with us in the future.
Kind regards,
The Salons Direct Team
Hi Karen,
Thank you for taking the time in leaving us a 5* review, your feedback is very valuable to us and we look forward to seeing you shop with us again soon.
Kind Regards,
The Salons Direct Team
