Hey Katherine!
Thank you for taking the time to leave your review - this doesn't sound right at all.
Please do reach out to us in the first instance if you find that your order might be faulty, or check out our Help Centre for guidance on how to get the assistance you need with a faulty order.
You can also get in direct contact with our customer care team by emailing help@rukahair.com
We hope to hear from you soon!
With love,
Nneka - Team Ruka, xx
