Thank you for taking the time to comment. To enable us to despatch our products quickly we use the services of a third party doorstep carrier company who confirm whether it will be an AM or PM delivery. It is such a shame that you were out during the afternoon when they were due to arrive. We are always looking at ways in which to improve our services and we hope to add to our delivery options in the near future. I am sorry to hear that you were mislead with the assembly time of the bunk bed and I am unsure where this information came from, but it shouldn't take more than a couple of hours. Finally, it is very unusual to hear that some of the parts did not have pre-drilled holes and had we been made aware then we would of course sent out replacement parts immediately. It is wonderful to hear that you are now enjoying your new bunk bed. Best Wishes, RTG.
<div>We are sorry you felt let down by our delivery service. As detailed on our website the pre-call typically takes places within 24 hours prior to delivery and you were offered a date which unfortunately was not convenient for you. Please be assured that the delivery team were actively trying to plan your delivery so we were sorry that you cancelled your order with us. Many thanks, RTG.<br/></div>
We are sorry you felt let down by our delivery service. As detailed on our website the pre-call typically takes places within 24 hours prior to delivery and you were offered a date which unfortunately was not convenient for you. Please be assured that the delivery team were actively trying to plan your delivery so we were sorry that you cancelled your order with us. Many thanks, RTG.
<div>Thank you for taking the time to review your Jubilee Bunk Bed in Ivory White. We are delighted to receive your comments and hear that your children are really happy with their new bunk bed. Best Wishes, RTG.</div>
<div>Thank you for your comments. We are pleased to hear that you rate the quality and design of your Jubilee Bunk Bed and apologise for the inconvenience you have experienced with your foot board. We have been actively liaising with the factory to rectify this moving forwards and we are pleased to confirm that this has now been resolved. Best Wishes, RTG.<br/></div>
Thank you for your comments. We are pleased to hear that you rate the quality and design of your Jubilee Bunk Bed and apologise for the inconvenience you have experienced with your foot board. We have been actively liaising with the factory to rectify this moving forwards and we are pleased to confirm that this has now been resolved. Best Wishes, RTG.
