“Relatively easy to put together although instructions could be clearer as some parts can be reversed which causes complications. Construction quality is poor. All panels are chipboard and split if you bend them even slightly. Had to add strengthening in 2 places where this happened. The mattresses we ordered with the bed are very good perfect fr children.”
Thank you for your comments. We are sorry to hear of your feedback on the bed and If you require any replacement parts to rectify your issues then please contact our support team that are always happy to help - support@roomtogrow.co.uk <br>
“The pieces for the main part of the bed came significantly damaged which was really disappointing. Delivery boxes were also damaged so they knew they were damaged. Beds seem sturdy though and we managed to build them in about 4.5 hours. Instructions not very clear in places”
We are very sorry to hear this, we don't appear to have any notes on your order regarding this but if you would like to report these damages to one of our team members at support@roomtogrow.co.uk they can help with your damages. Best wishes RTG
“Relatively easy to put together although instructions could be clearer as some parts can be reversed which causes complications. Construction quality is poor. All panels are chipboard and split if you bend them even slightly. Had to add strengthening in 2 places where this happened. The mattresses we ordered with the bed are very good perfect fr children.”
Thank you for your comments regarding your bunk bed. We are pleased to hear the ordering and delivery process was excellent. We are always looking at new ways to improve and change our products so your feedback is very useful. Best wishes Room to Grow.
“The pieces for the main part of the bed came significantly damaged which was really disappointing. Delivery boxes were also damaged so they knew they were damaged. Beds seem sturdy though and we managed to build them in about 4.5 hours. Instructions not very clear in places”
Thank you for your response. We are sorry to hear of your delivery delays and to hear you have damages. If you have any further damages please contact our support team on support@roomtogrow.co.uk and they will help issue you with anything you require further. Best Wishes RTG
“Very difficult to put together coupled with damage on delivery. Definitely 2 man job to put together . Little imperfections in various places and a few on actual facing edge. One saving grace was the understanding of Charlotte and swift responses to resolve. Sadly totally let down by courier, I hope the supplier takes note.”
<div>We are very sorry for the inconvenience you have experienced. Unfortunately, as we use a third party carrier service for this product, the delivery issues you have experienced were out of our control, however, please be assured that we have raised a complaint directly with the manufacturer and their delivery team. Your feedback on this matter is much appreciated. Best Wishes, RTG.<br/></div>
“Very difficult to put together coupled with damage on delivery. Definitely 2 man job to put together . Little imperfections in various places and a few on actual facing edge. One saving grace was the understanding of Charlotte and swift responses to resolve. Sadly totally let down by courier, I hope the supplier takes note.”
We are very sorry for the inconvenience you have experienced. Unfortunately, as we use a third party carrier service for this product, the delivery issues you have experienced were out of our control, however, please be assured that we have raised a complaint directly with the manufacturer and their delivery team. Your feedback on this matter is much appreciated. Best Wishes, RTG.
<div>Thank you for reviewing your Flick Bunk Bed - White. We are over the moon to hear that your girls love their new bunk beds. Best Wishes, RTG.</div>
