“I don’t know what happened with these as they were a Mother’s Day gift (online order delivered) and I didn’t get to see them in person, but my mother reported that despite them being shrink wrapped the contents were all smashed up / missing items on one layer. Thankfully her local delivery driver agreed to replace them as part of his round.”
Thank you for your review, Paul. We're truly sorry to hear about the issues with your order and understand how disappointing that must have been, especially as a Mother's Day gift. While we strive to ensure our products arrive in perfect condition, it seems we fell short this time.
We're over the moon to hear your mother managed to get the items replaced by her regular salepseron on the round however, should anything like this ever happen again, please do contact our Customer Care team on 0800 052 2440 so we can put things right for you. Your feedback is invaluable to us, and we will take this matter up with our team to enhance our packaging and ensure better protection during transit. Please don't hesitate to reach out if there’s anything more we can assist you with.
Thank you so much for your wonderful 5-star review, Jane! We're thrilled to hear that your mum enjoyed the Belgian chocolates and found them beautifully presented. Your kind words motivate us to continue creating delicious treats! We look forward to delighting you both with more of our offerings in the future! 🍫✨
Thank you so much for your delightful 5-star review, Maureen! We're beyond thrilled to hear that you enjoyed your experience at the Belgian Chocolate Cake Shop. Your thoughtful words truly inspire us, and we can't wait to share more of our delicious creations with you soon! 🍫🎉
Thank you so much for your amazing 5-star review, Diane! We're absolutely delighted to hear that you loved our Belgian Chocolate Cake Shop Box. Your praise truly brightens our day, and we can’t wait for you to indulge in more of our delectable treats in the future! 🍫✨💖
Thank you so much for your fantastic 5-star review, Carol-Ann! We're absolutely delighted to know that you enjoyed our Belgian Chocolate Cake Shop Box. Your kind words truly mean the world to us, and we look forward to creating more delightful chocolate moments for you in the future! 🍫✨
