“I was looking forward to the red velvet cake as it is normally a favourite of mi9ne but not this one! Nothing exciting about the flavour and the texture was dry. Personally I would not order it again”
Hi Elaine,
Thank you for sharing your thoughts on our Red Velvet Cake. We're disappointed to hear that it didn't meet your expectations and that you found the flavours lacking and the texture dry. Your feedback is invaluable, and we'll certainly pass this forward to our Product Team. We hope you might consider giving us another chance in the future.
Warm regards,
Team Ringtons
Thank you for sharing your thoughts, Catherine! We're sorry to hear that the Red Velvet Cake didn't have the taste and texture you were hoping for. Your feedback is valuable, and we’ll certainly take it into consideration for the future. We appreciate your honesty and hope you'll find something more to your liking next time. We would be interested in looking at the cake if you still have it (and the packaging). Please contact our Customer Care Team Tel. 0800 052 2440
Warm regards,
Team Ringtons
Thank you for your feedback, Wendy! We're sorry to hear that our Red Velvet Cake didn't meet your expectations. We hope you'll give us another chance to delight you in the future!
Warm regards,
Team Ringtons
Thank you for your feedback, Sue! We’re sorry to hear that the Red Velvet Cake didn’t meet your flavour expectations. We appreciate your support and hope you’ll give us another chance to impress you with our goodies in the future!
Warm regards,
Team Ringtons
“Yum, I loved this cake with a nice cup of breakfast tea. Just lovely to have with a cup of tea and any friends or family in the house, it will not last long.”
Thank you so much for your lovely review, Julia! We're absolutely delighted to hear that our Red Velvet Cake made your tea time special. It truly is the perfect treat to share with friends and family. We hope you enjoy many more delightful moments together!
Warm wishes,
Team Ringtons
“What as happened to lemon cake? tried this red velvet cake as Lemon was out of stock sorry it is not for me it's very dry ,not Ringtons usual standards , please bring back the lemon cake.”
Thank you for your feedback, Glennys! We’re sorry to hear that our Red Velvet Cake didn’t meet your expectations. We strive to maintain high standards and your comments are important to us. Please contact our Customer Care Team on Tel: 08000522440 to look into this further for you. Our Lemon Cake was part of our limited edition ranges so sadly not available all year round, I will certainly pass your enthusiasm for this product onto our Product Team.
Best wishes,
Team Ringtons
