Hi Avis,
Thank you for your fabulous 5-star review! We’re delighted to hear your family love the Lemon cake. We appreciate your kind words and your continued support.
Warm regards,
Team Ringtons
Hi Christine,
Thank you for your review. We’re really glad to hear you liked the Lemon Cake. We appreciate your kind words and the ⭐⭐⭐⭐⭐
Warm regards,
Team Ringtons
Hi Colleen,
Thank you for your feedback, and I’m really sorry to hear that the cake didn’t meet your expectations.
We’re disappointed to learn that you found it lacking in flavour, particularly the lemon, and that it wasn’t an enjoyable experience for you. This is certainly not the standard we aim to provide.
To help us investigate this straight away with our suppliers, we kindly ask that you keep both the product and its packaging. This allows us to trace the full production process and understand what went wrong.
Your salesperson will be happy to collect the item from you on Monday 13th July and provide a replacement. Alternatively, if it’s more convenient, you’re welcome to send everything to Freepost RINGTONS LTD along with your contact details. We’ll make sure it reaches our product development team for a full investigation.
Once again, we’re truly sorry for the inconvenience. If there’s anything else we can do to help in the meantime, please don’t hesitate to contact our friendly Customer Care team on 0800 052 2440 or 0191 209 7030.
Kind regards,
Team Ringtons
Thank you so much for your wonderful review, Katherine! We're thrilled to hear that you enjoy our lemon cake with your Ringtons tea. It's the perfect pairing!
Thank you so much for your wonderful review, Kay! We're absolutely delighted to hear that you found our Lemon Cake to be lovely and fragrant. Moist cakes are our specialty, and it's fantastic to know you enjoyed it! We can't wait to welcome you back for another delicious treat!
Warm wishes,
Team Ringtons
