“Most of the packets that have been opened have been broken .. some badly some just a bit, such a shame because I bought them to make it that the biscuits stay fresher”
Hi Karen
Thank you so much for getting in touch with Ringtons.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind contacting our Customer Care Team: tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong and figure out what's gone wrong.
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Warm wishes
Team Ringtons
Hi Julia,
Thank you so much for taking the time to give your feedback. I’m truly sorry to hear how disappointed you are, definitely not the experience we want for our customers.
I can see that we have tried to resolve this for you and offered the freepost address to return damages so we can get this resolved for you. As with any retail environment, we have a process in place that requires us to either see photographs of any damages or for the item to be returned, before we can proceed with a resolution. This policy ensures fairness and consistency for all customers.
Please know that your feedback about broken biscuits has been taken seriously and passed on to our quality team. We’re always looking for ways to improve, and comments like yours help us do just that.
Warm wishes
Team Ringtons
Thank you so much for your fantastic 5-star review, Gail! We're thrilled to hear that you enjoy our Individually Wrapped Twin Pack Biscuits. Your support means the world to us and motivates us to keep providing delightful treats for everyone.
Warm wishes,
Team Ringtons
“ordered a Retro Sweet Gift as part of my Christmas gifts, this was a blast from the past and takes me back to my childhood, such a lovely idea! Unfortunately I also ordered the Ringtons 4 variety twin packs and a lot of the biscuits were broken. I think the problem was with the packing as the biscuits were packed in a bigger box and they had been sliding around in that box. Needless to say that the biscuits themselves were wonderful and I am tempted to do another order! Lynn :-)”
Hi Lynn,
Thank you for your fantastic 5-star review! We're so glad to hear that our Retro Sweet Gift brought back such wonderful memories of your childhood. 🎉 It’s always our pleasure to evoke those nostalgic moments! We're sorry to hear about the issue with the packaging of the twin packs, and we appreciate your feedback. We'll certainly take it on board to ensure a better experience in the future. We’d love to have you back for another order! If you do have pictures of your broken biscuits, we would appreciate it if you could forward them onto us tea@ringtons.co.uk
Warm wishes,
Team Ringtons
Thank you so much for your fantastic review, Daniel! We're thrilled to hear that you enjoy the taste and find our individually wrapped biscuits perfect for all occasions. Your feedback on the value is greatly appreciated!
Warm regards,
Team Ringtons
“Biscuits very tasty and useful being individually packed so in the bedside draw in thr car glove compartment o
Only downside was five packs of broken rather annoying because I feel I have to eat the broken ones and I don’t enjoy broken biscuits by choice with loads of crumbs and I expect it happens during packaging more care to be taken there”
Thank you for your thoughtful review, Elizabeth! We're thrilled to hear you love the flavour and convenience of our individually wrapped biscuits. We apologize for the annoyance caused by the broken packs and appreciate your feedback, we will pass this onto the packing department. It's invaluable to us as we strive to improve. 🍪✨
Warm wishes,
Team Ringtons
Thank you so much for your fantastic feedback! We're thrilled to hear that you think our Individually Wrapped Twin Pack Biscuits are superb. Your support means everything to us!
Warm wishes,
Team Biscuit Delights
